LG XT7S Manuel Simplifié page 32

the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days of LG's receipt of the Notice of Dispute, the dispute shall be
resolved by binding arbitration in accordance with the procedure set out herein. You and LG
both agree that, during the arbitration proceeding, the terms (including any amount) of any
settlement offer made by either you or LG will not be disclosed to the arbitrator until the
arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the
dispute during the 30 day period after LG's receipt of the Notice of Dispute, you and LG
agree to resolve any claims between you and LG only by binding arbitration on an individual
basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents
full application of this clause in the circumstances of the claims at issue (in which case if
you are a consumer, this clause will only apply if you expressly agree to the arbitration).
To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person's or entity's product
or claim. More specifically, without limitation of the foregoing, except to the extent such
a prohibition is not permitted at law, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration,
either party may bring an individual action in small claims court, but that small claims
court action may not be brought on a class or representative basis except to the extent
this prohibition is not permitted at law in your province or territory of jurisdiction as it
relates to the claims at issue between you and LG. This does not apply to consumers
in Ontario. In accordance with provincial legislation, the consumer and LG may agree to
resolve the dispute using any procedure available, including commencing the action in the
Superior Court of Justice.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must
make a written demand for arbitration. The arbitration will be private and confidential,
and conducted on a simplified and expedited basis before a single arbitrator chosen by
the parties under the provincial or territorial commercial arbitration law and rules of
the province or territory of your residence. You must also send a copy of your written
demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
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