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Troubleshooting
Fault
Solution
Error 1: Make sure that
Clear any foreign objects which may
the laser distance sensor
block or obstruct the laser distance
is not obstructed.
sensor, or move the vacuum-mop to a
new location and reactivate it.
Error 2: Wipe the cliff
Part of the vacuum-mop may be off the
sensor clean, move the
ground, re-position the vacuum-mop
vacuum-mop to a new
and reactivate it. The cliff sensor is dirty,
location, and reactivate it.
wipe off the dirt from the cliff sensor.
Error 3: Strong magnetic
The vacuum-mop may be too close to
field detected. Reactivate
a virtual wall. Move the vacuum-mop
the vacuum-mop away
to a new location and reactivate it.
from any virtual walls.
Error 4: Clear the collision
The collision sensor may be stuck.
sensor of any foreign
Gently tap it several times to remove
objects.
any foreign objects. If nothing falls
out, move the vacuum-mop to a
different location and reactivate it.
Error 5: Vacuum-mop is
The operating temperature of the
operating at an abnormal
vacuum-mop is too high or too low.
temperature.
Wait until the temperature
normalizes, then try again.
Error 6: Charging error.
Wipe the charging contacts both on
Try cleaning the charging
the charging dock and the
contacts.
vacuum-mop with a dry cloth.
Error 7: Place the
The vacuum-mop is tilted at startup.
vacuum-mop on level
Move the vacuum-mop to a level
ground and reactivate it.
surface and reactivate it. You can
also reset the level of vacuum-mop in
the app, then reactivate it.
All manuals and user guides at all-guides.com
13
Fault
Solution
Error 8: Reinstall the dust
Make sure the dust compartment
compartment and filter.
and filter are installed correctly. If the
error persists, try replacing the filter.
Error 9: Move the
A wheel may be off the ground.
vacuum-mop to a new
Re-position the vacuum-mop and
location and reactivate it.
reactivate it.
Error 10: Clear any
The vacuum-mop may be caught or
obstacles around the
stuck. Clear away any obstructions
vacuum-mop.
around it.
Error 11: Make sure the
Make sure the 2-in-1 dust compartment
2-in-1 dust compartment
with water tank is securely installed.
with water tank is
installed properly.
Error 12: Make sure the mop
Make sure the mop pad holder and
pad is installed properly.
mop pad are securely installed.
Error 13: Unable to return
Place the vacuum-mop onto the
to the charging dock.
charging dock.
Error 14: Low ba ery.
Place the vacuum-mop onto the
Please recharge.
charging dock, then reactivate it a er
it is fully charged.
Error 15: Remove the mop
Remove the mop pad and holder,
pad.
then reactivate the vacuum-mop.
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