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FAQ
Fault
Possible Causes
Vacuum-mop does not
1. The ba ery level is low. Recharge
turn on
the vacuum-mop, then try again.
2. The ambient temperature is too low
(below 0°C) or too high (above 35°C).
Vacuum-mop does not
The ba ery level is low. Recharge the
start cleaning
vacuum-mop, then try again.
Vacuum-mop does not
1. There are too many obstructions
return to charging dock
around the charging dock. Place the
charging dock in a more open area.
2. The vacuum-mop is too far away
from the charging dock. Move it nearer
to the charging dock and try again.
Vacuum-mop is
Turn off the vacuum-mop, then turn it
malfunctioning
on again.
Vacuum-mop makes a
A foreign object might be caught in
strange noise
the brush, side brush, or the le /right
wheel. Turn off the vacuum-mop and
remove any debris.
Vacuum-mop no longer
1. The dust compartment is full. Please
cleans efficiently, or
empty the contents.
leaves dust behind
2. The filter is blocked. Please clean it.
3. A foreign object is caught in the
brush. Please clean it.
Vacuum-mop cannot
1. Wi-Fi signal is weak. Make sure the
connect to Wi-Fi
vacuum-mop is in an area with good
Wi-Fi coverage.
2. There is something wrong with the
Wi-Fi connection. Reset the Wi-Fi and
download the latest version of the
app, then try reconnecting.
All manuals and user guides at all-guides.com
12
Fault
Possible Causes
Vacuum-mop does not
1. Make sure the vacuum-mop is not in
resume cleanup
Do Not Disturb mode, which will
prevent it from resuming cleaning.
2. The vacuum-mop will not resume
cleaning if it is manually recharged or
placed onto the charging dock.
Vacuum-mop does not
Moving the vacuum-mop a considerable
return to charging dock
distance may cause it to re-map its
a er being moved
surroundings. If the vacuum-mop is too
far from the charging dock, it might not
be able to automatically return on its
own, in which case you will need to
manually place the vacuum-mop onto
the charging dock.
Vacuum-mop does not
Make sure there is enough open
recharge
space around the charging dock and
its charging contacts are free of dust
and other debris.
Vacuum-mop does not
Make sure the vacuum-mop is
perform scheduled
connected to the network, otherwise
cleanup
it will be unable to sync with the app
and perform scheduled cleanups.
Vacuum-mop keeps
Make sure the vacuum-mop is
going offline
connected to the network and stays
in range of Wi-Fi at all times.
Vacuum-mop cannot
Make sure the charging dock and
be connected with
vacuum-mop are in the range of Wi-Fi
"viomi-vacuum-v8_
and have a good signal. Follow the
miapXXXX" in the app
instructions in the user manual to
reset the Wi-Fi connection and pair
the vacuum-mop again.
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