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5.2 Possible Breakdowns Related to FUNCTIONS
Abnormal Phenomena
Pen doesn't work and no pressure
in the graphics software
Cursor movement is abnormal
The side button of the pen doesn't
work
There is a deviation between the
tip and the cursor
GAOMON driver indicates ''device connected'', but the pen doesn't respond in Mac OS 10.14
or above versions.
Find answer here:
Note:
For more information, please contact us with our email:
or find answer here:
6. Contact Us for After-sales Service
GAOMON TECHNOLOGY CORPORATION
www.facebook.com/Gaomonpentablet
twitter.com/Gaomonpentablet
service@gaomon.net
https://www.gaomon.net
25
1.When pen does not work in art programs only: Uninstall the driver and reinstall it. If
you use Windows OS, make sure to ''run as administrator'' when installing the driv-
er. (But not ''run as administrator'' on desktop after the driver has been well installed
already)
2.When pen does not work everywhere: Try re-inserting the USB cable. Try different
USB ports on computer. Try different computer.
Try re-inserting the USB cable or restarting your computer.
When pressing the side button, please make sure that the nib didn't touch the glass
surface and the distance between the nib and surface is within 10 mm
Try calibration
https://www.gaomon.net/question/macos_mojave_catalina_solution.html
https://blog.gaomon.net/faq-list/
Possible Solutions
service@gaomon.net
PD2200
www.gaomon.net
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