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Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the cus-
tomer service department.
Do not attempt to repair an electrical device yourself!
Problem
The device works slowly
or does not work at all.
Low suction force.
The control lamp does not
light up when the device
is connected to the mains
power.
Streaks are left when
cleaning windows or
smooth surfaces.
Unusual odour
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02304_02930_00332_DE-EN-FR-NL_A5_V10.1.indb 22
22
Possible cause
The battery is empty.
The collecting contain-
er (5) is full.
The suction opening or
nozzle (4) is blocked.
The mains adapter (7) is
not inserted in the plug
socket correctly or the
barrel connector is not
inserted in the connect-
ing socket on the device
correctly.
The plug socket is defec-
tive.
Check the fuse in the
electrical distributor (fuse
box).
The scraper lip (4) is dirty.
The cleaning agent has
the wrong dosage.
The device is new.
Solution
Charge the battery.
Empty the collecting
container.
Switch off the device and
remove the blockage.
Correct the fit.
Try another plug socket.
Reduce the number of
devices in the circuit.
Clean the nozzle with
scraper lip.
Correct the dosage.
A new odour is normal
when the device is used
for the first time; it disap-
pears after a while.
01.11.2024 08:46:50
01.11.2024 08:46:50
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