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IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solution Guide
below. If you still experience the problem , please contact Kool Karz Customer Support at 1-888-383-9986 or
email support@koolkarzplayground.com
PROBLEM
Vehicle does not run
Battery will not charge
Play time is too short
Charger feels warm while recharging
Vehicle runs sluggish
Loud grinding or clicking noises
coming from the motor
Vehicle shakes while driving
Horn is not working
Vehicle cannot stop
TROUBLESHOOTING GUIDE:
POSSIBLE CAUSE
Battery is low on power
Overload fuse has been triggered
Wheel nuts are loose
Battery connector or wires are
loose
Battery is defective
Electrical system is defective
Motor is defective
Battery connector is loose or
disconnected
AC charger does not properly plug into
the power source
AC charger is defective
Battery is not fully charged
Battery is old
Ride on Toy is being charged
Battery is old
Battery level is low
Vehicle is overloaded
The surface is not even.
Motor is damaged
Motor is damaged or the motor
connector is loose
Steering wheel connector is loose
Electrical system is defective
SOLUTION
Recharge battery (see "Battery Care")
Allow the vehicle rest for 5 to 10
minutes before attempting restart
Tighten wheel nuts
Check that the battery connectors are
firmly plugged into each other.
Replace battery (see "Battery: Re-
placement and Disposal")
Please contact Customer Support at
1-888-383-9986
Please contact Customer Support at
1-888-383-9986
Check the battery connector is firmly
connected
Check that the AC charger is plugged
into an electrical outlet and connected
to the charging port
Please contact Customer Support
at 1-888-383-9986 to purchase a
replacement
Recharge battery (see "Battery Care")
Replace battery (see "Battery:
Replacement and Disposal")
This is normal while charging.
However, if your charger becomes too
hot to touch, unplug and let cool.
Replace battery (see "Battery:
Replacement and Disposal")
Recharge battery (see "Battery Care")
Reduce weight on vehicle (Please
see maximum load weight under
"Specification")
Operate the Vehicle on an even and
smooth surface
Please contact Customer Support at
1-888-383-9986
Please contact Customer Support at
1-888-383-9986
Check that the connectors are
plugged properly.
Power off, and contact Customer
Support at 1-888-383-9986
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