Customer Service; Troubleshooting; Do You Need More Help - Medion ERAZER X89015 Mode D'emploi

right side of the subwoofer to adjust the sound as desired.
NOTE
The speakers switch automatically to standby mode if
no signals are received for an extended period.

8. Customer service

8.1. Troubleshooting

Malfunctions often occur for the simplest of reasons, but some can also be complex
and require a lot of analysis.
 Start by carefully checking all the cable connections. If the power indicator lights
are not on, ensure that the computer and the speakers are properly connected
to the power supply.
 Turn off the computer and check all cable connections. Once you are certain that
the power supply is working correctly and all connections are intact, switch the
computer back on.
 The speaker connection cable must be attached to the output socket of the
sound card (Line out or Speaker out).
 If the sound is distorted or too quiet, adjust the volume using the volume
control [VOL] until the desired volume level is reached.
If you do not hear any sound, this may be down to a number of reasons:
• No power supply to the speakers
• Volume control not turned up
• Sound output from the computer is deactivated, switched to mute or faulty.
• You can check the speakers by attaching the connection cable to the headphone
output of a CD-ROM drive and playing a music CD.

8.2. Do you need more help?

If the suggestions in the previous section did not solve your problem, please
contact us. To make it easier for us to help you, please have the following
information to hand:
• How is your computer configured?
• What peripheral devices do you use?
• What messages appear on the screen?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide your customer number if you have one.
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