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Troubleshooting
If you follow the recommended steps but the problem
persists, or error messages other than the ones below appear,
please call your local customer service.
Do not attempt to repair the device yourself and never try to
disassemble the device under any circumstances.
Result Readings (for glucose test)
Message
< 20 mg/dL (1.1 mmol/L)
20-69 mg/dL (1.1-3.8 mmol/L)
70-129 mg/dL
(3.9-7.2 mmol/L)
130-239 mg/
dL (7.2-13.3
mmol/L)
>= 240 mg/dL (13.3 mmol/L)
> 600 mg/dL (33.3 mmol/L)
What it Means
70-179 mg/
70-119 mg/dL
dL (3.9-9.9
(3.9-6.6 mmol/L)
mmol/L)
180-239 mg/
120-239 mg/
dL (9.9-13.3
dL (6.7-13.3
mmol/L)
mmol/L)
Error Message
Error
Cause
Message
The batteries cannot
provide enough power
for a test.
Strip has been used.
Problem in operation.
You may have removed
the strip after applying
blood, or insufficient
blood volume.
Ambient temperature
is below the system's
operation range.
Ambient temperature
is above the system's
operation range.
EN-14
What To Do
Replace the battery
immediately and reset
date and time on the
meter setting.
Repeat the test with a
new strip.
Review the instructions
and repeat the test with
a new strip. If problem
persists, contact the
local customer service
for assistance.
Review the instructions
and repeat test with a
new test strip.
System operational
range is 10°C to 40°C
(50°F to 104°F). Repeat
the test after the device
and test strip have
reached the above
temperature.
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