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WARRANTY
TECHNICAL SUPPORT
If you need technical support or service for your Portacool product, we're here to help. You can contact your nearest
distributor or call Portacool, LLC Customer Care at (800) 695-2942. Our team can assist you with troubleshooting
and provide guidance on parts replacement. To make the process smoother, please connect your cooler to the
Portacool
app and have your evaporative cooler's serial number and model number ready when you contact us.
®
WARRANTY AND REPLACEMENT PARTS
Portacool™ Evaporative Cooler Limited Warranty
We want you to have peace of mind when you choose Portacool. That's why we offer a limited warranty for three
(3) years from the date of purchase on any original component part or parts of our Portacool™ portable evaporative
coolers (referred to as the "Equipment"). This warranty covers defects in material or workmanship and ensures your
investment is protected.
Specifically for our Apex 500, 700, 1200, 2000, 4000, and 6500 models, we go the extra mile. We provide a
Lifetime Warranty on the product housings, guaranteeing their quality. However, please note that this Lifetime
Warranty will become void if the housing is misused, abused, or tampered with by unqualified personnel. It does
not cover normal wear and tear and is non-transferable.
WHAT TO EXPECT IN CASE OF A DEFECT
I
f, within the warranty period, your Equipment or its original component parts develop a defect covered by this
warranty, you have options. You can repair it yourself after receiving the necessary parts from Portacool or have it
entirely replaced with a brand-new product of the same model, as per Portacool's discretion.
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