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Symptom
Possible Causes
Water level
Not enough water in the
shows empty
cooler
with water in
the cooler
Stuck water level sensor
float
Water level sensor
unplugged
Water level
Stuck water level sensor
shows full
float
with no water
in the unit
Faulty water level sensor
Cooler does
An error occurred when
not turn on/
the schedule was setup
off correctly
or processed
with sched-
ules
Portacool app
Connectivity or network
does not accu-
problem
rately reflect
the unit state
TROUBLESHOOTING
Remedies
Fill the cooler using the hose connection until the water stops
Ensure that the float moves freely up and down the water level sensor
and verify that the lights change on the water level display.
Ensure the Liquid Level Indicator is securely plugged into the control.
Ensure that the float moves freely up and down the water level sensor
and verify that the lights change on the water level display.
Replace the water level sensor.
1. Verify the Wifi status light is solid blue on the display. See page 18 for
more detail.
2. Power cycle the cooler by unplugging and plugging the cooler back in.
3. If problem persists then delete the schedule in the Portacool app and
create a new one.
1. Verify the Wifi status light is solid blue on the display. See page 18 for
more detail.
2. Power cycle the cooler by unplugging and plugging the cooler back in.
3. If the problem persists then re-add the cooler to the app by selecting
New Connection from the display menu and following instructions in
the Portacool
app to add a new cooler.
®
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