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PROBLEM
Espresso runs out
too quickly.
Espresso runs out around
the edge of the portafilter.
No steam.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
28
POSSIBLE CAUSES
Coffee is ground too coarsely.
Not enough coffee in the
filter basket.
Coffee tamped too lightly.
Portafilter not inserted
in the group head correctly.
There are coffee grounds around
the filter basket rim.
Too much coffee in the filter basket.
The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portafiler is properly
secured into the group head.
Machine has not reached operating
temperature.
Water tank is empty.
Water tank is not fully inserted and
locked into position.
Machine needs to be decalcified.
Steam wand is blocked.
The machine is carrying out the
normal operation of the pump.
Water tank is empty.
Water tank is not fully inserted and
locked into position.
EASY SOLUTION
Use slightly finer grind.
Refer to 'Setting the Grind Size', page 14
and 'Under Extraction', page 20.
Increase dose of coffee.
Refer to 'Dosing', page 14 and 'Under
Extraction', page 20. Tamp then use the
Razor™ dose trimming tool to trim off
excess coffee.
Tamp between 30–40lbs or
15–20kg of pressure.
Ensure portafilter is completely inserted
and rotated until resistance is felt.
Clean excess coffee from the rim of
the filter basket to ensure a proper seal
in group head.
Lower dose of coffee.
Refer to 'Dosing', page 14.
After tamping, trim the coffee dose
using the Razor™ dose trimming tool.
Refer to 'Replacing the Silicone Seal',
page 26.
Allow time for the machine to reach
operating temperature.
Fill tank.
Push water tank down completely
to lock into place.
Perform descale cycle.
Refer to 'Cleaning the Steam
Wand', page 25.
No action required as this is the normal
operation of the machine.
Fill tank.
Push water tank down completely to
lock into place.
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