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Troubleshooting
PROBLEM
Water does not flow
from the group head.
No hot water.
Espresso only drips
from the portafilter
spouts or not at all.
Water doesn't come
through (the machine
makes loud noise).
POSSIBLE CAUSES
Water tank is empty.
Water tank is not fully inserted and
locked into position.
Machine needs to be descaled.
Coffee is ground too finely and/
or too much coffee in filter basket
and/or over tamping and/or filter
basket is blocked.
Coffee is ground too finely.
Too much coffee in the filter basket.
Coffee tamped too firmly.
Water tank is empty.
Water tank is not fully inserted and
locked into position.
The filter basket may be blocked.
Machine needs to be descaled.
Water tank is empty or water level
is below MIN.
There is an error on
purging setting.
EASY SOLUTION
Fill tank.
Push water tank down completely to
lock into place.
Perform descale cycle.
See below, 'Espresso only drips from the
portafilter spouts or not at all'.
Use slightly coarser grind.
Refer to 'Setting the Grind Size', page 14
and 'Over Extraction', page 20.
Lower dose of coffee.
Refer to 'Dosing', page 14 and
'Over Extraction', page 20.
After tamping, trim the coffee dose
using the Razor™ dose trimming tool.
Tamp between 30–40lbs or
15–20kg of pressure.
Fill tank.
Push water tank down completely to
lock into place.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter in
solution for approx. 20 minutes.
Rinse thoroughly.
Perform descale cycle.
Fill tank.
Perform factory reset ('Settings' >
'Factory Reset').
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