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Symptoms
The appliance does not
emit warm air.
Wi-Fi
Symptoms
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
When the Heating mode starts, the vane is almost closed, and no air
comes out, even though the outdoor unit is operating.
• This is normal. Please wait until the appliance has generated enough warm
air to blow through the indoor unit.
The outdoor unit is in Defrosting mode.
• In Heating mode, ice and frost is built up on the coils when the outside
temperature falls. The Defrosting mode reduces a layer of frost on the
coil, and it should finish in approximately 15 minutes.
Outside temperature is too low.
• The heating effect may not be sufficient.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
TROUBLESHOOTING
Possible Cause & Solution
Possible Cause & Solution
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