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Keep your manual with the serial number and the purchase justification (payment receipt) for
any type of reclamation.
Any reclamation against guarantee should be made by
an online declaration, via the www.grepool.com/en/after-
sales website, together with receipt of purchase.
You may be asked for photographs to justify the claim. No returns
of material will be accepted without previous agreement. The
client will support all costs of all returns of goods, (packaging and
transport).
AFTER VERIFICATION AND CONFIRMATION OF A
MANUFACTURING DEFECT
• The products that effectively show defects will be repaired or
will be replaced free of transport costs.
• An estimate will be provided for the products not included in the
guarantee. After the client has accepted the estimate the parts
will be delivered.
The guarantee is limited to the repair or replacement of the
defective part. It does not include, under any circumstance, the
payment of compensation for harm and damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING
SITUATIONS:
• Use of materials that do not comply to our instructions.
• Damages caused by mishandling or an installation not complying
with the instructions.
• The maintenance instructions were not followed.
• Inappropriate or wrong use of the chemical product.
DURATION AND CONDITIONS OF THE WARRANTY:
The pool's warranty period against all the manufacturing defects
it is 2 years. The requirement for this is that all the manual
instructions in relation to the preparation, installation, use and
security that come with the pool are followed at detail.
The pool's structure has a 5 year warranty since the date that the
product has been purchased. This warranty covers insect attacks
and rotting. The guarantee will not be valid for the following
situations:
• Use of materials not in accord to our instructions.
• Incorrect use of chemical products for water maintenance
• Colour variations
• Provoked damage (breakages, scratches)
• Liner: 2 years for the seams and water tightness in normal
conditions of use. The guarantee does not include: Ripping, tears,
breakages, stains (caused by pouring treatment products directly
into the water), stains linked to the growth of algae, stains related
to the decomposition of foreign bodies in contact with the liner,
stains and decolouring resulting from the action of oxidising
products, colour maintenance and wear due to friction of the
material over diverse surfaces. Deformation of the liner that has
Spare parts available for 5 years counting from the product invoicing date.
GUARANTEE
been left without water for 24 hours (never completely empty the
pool).
You should keep the label with the serial number of the liner that
is on the product and on its packaging. This number and a sample
of the liner will be required for any eventual reclamation against
the guarantee.
• Stainless steel stepladder: 2 years. In the case of a filtration due
to salt electrolysis, the guarantee will not cover the stepladder.
• Filter group: The pump has 2 years guarantee (electrical
problem), in normal conditions of use. The guarantee does not
cover breakage of parts (pump base/sand deposit, pre-filter cover,
multi-directional trap...), wear due to a poor connection, use of the
pump without water, wear due to abrasion or corrosion (the filter
group should be located in a cool and dry position, kept protected
from water splashing).
• Other components: 2 years.
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
- Cuts in the liner
- The assembly and filter connection
- The assembly
- The filling with water
- Installation of the edges
- The wintering
- Maintenance
AFTER SALES SERVICE IN GUARANTEE:
(Change of piece after visual justification)
• Changing of COMPOSITE after visual verification.
• Period for change: 8 business days In the context of replacing
a defective component, the disassembly and assembly is not the
responsibility of Manufacturas Gre.
AFTER SALES SERVICE WITHOUT GUARANTEE:
The guarantee is valid in all the UE countries, UK and Switzerland.
GRE offers the buyer -in addition to the rights of guarantee from
the seller that correspond by law and without limiting them-
an additional right according to the conditions of the following
obligations guaranteed for new products.
MANUFACTURAS GRE S.A.
BELAKO INDUSTRIALDEA
|
Nº REG. IND.: 48-06762
Made in Europe
e-mail: gre@gre.es
6
EMPRESA ADHERIDA
ARBITRAJE DE CONSUMO
|
ARITZ BIDEA 57,
|
48100 Mungia (Vizcaya) España
http://www.grepool.com
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