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"ErH" Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
"ErR" Error Code
Temperature probe
wire not making
connection.
"ErP" Error Code
Unit Not Turned Off
Properly When Last
Connected To Power.
Power Outage While
Unit In Operation.
"noP" Error Code
Bad Connection At
Connection Port
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service
Faulty Control Board
Grill Temperature
"P" Setting is too
on SMOKE is
LOW
too high
Grill Will Not
Insufficient Air Flow
Achieve Or
Through Fire Pot
Maintain Stable
Temperature
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Temperature Probe
Grill Produces
Grease Build-Up
Excess Or
Wood Pellet Quality
Discolored
Smoke
Fire pot Is Blocked
Insufficient Air Intake
For Fan
Frequent Flare-Ups Cooking Temperature
Grease Build-Up On
Cooking Components
22
Press the Power Button to turn the unit off, and allow grill to cool. Follow Care and
Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select
desired temperature. If error code still displayed, contact Customer Service.
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any
damage to the Temperature Probe wires. Ensure Temperature Probe molex connectors are
firmly connected, and connected correctly, to the Control Board.
Safety feature prevents an automatic restart. Press the Power Button to turn the unit off,
wait two minutes, then press the Power Button to turn the unit on again. Turn Temperature
Control Dial to SMOKE or desired temperature. If error code still displayed, contact Customer
Service.
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure
the meat probe adapter is firmly connected. Check for signs of damage to the adapter end.
If still failed, call Customer Service for replacement part.
for replacement part.
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Push the "P" SET button, and increase the "P" setting.
Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions
for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Follow Care and Maintenance instructions if dirty. Check auger motor to confirm
operation, and ensure there is no blockage in the auger tube. Once all the above steps have
been done, start the grill, set temperature to SMOKE and wait for 10 minutes. Check that the
flame produced is bright and vibrant.
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions.
Check status of temperature probe. Follow Care and Maintenance instructions if dirty.
Contact Customer Service for a replacement part if damaged.
Follow Care and Maintenance instructions.
Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to
clean out. Replace with dry wood pellets.
Clear fire pot for ash and other debris. Follow Hopper Priming Procedure.
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty.
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
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