en Troubleshooting
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
▶
Never use unsuitable cleaning products.
Unsuitable cleaning products
¡ Undiluted detergent
¡ Detergent intended for dishwashers
¡ Abrasive cleaners
¡ Aggressive cleaning products such as oven spray
or stain remover
¡ Abrasive sponges
¡ High-pressure or steam jet cleaners
11 Troubleshooting
T r o u bl e s h o o t i n g
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
→ "Customer Service", Page 37
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by trained specialist staff.
11.1 Information on display panel
Fault
None
All displays flash
and the heat set-
ting flash alternately.
A signal sounds.
36
Cause and troubleshooting
There has been a power cut.
1.
Check the household fuse for the appliance.
2.
Check whether there has been a power failure by trying other electrical appliances.
The control panel is wet or objects are lying on it.
▶
Dry the control panel or remove the object.
Several hotplates have been used over a prolonged period at high power settings. The hot-
plate has been switched off to protect the electronics.
1.
Wait a while.
2.
Touch any touch field.
a When the message no longer appears, the electronics have cooled down sufficiently.
You can continue to cook.
Despite being switched off by
therefore been switched off.
1.
Wait a while.
2.
Touch any touch field.
a When the message no longer appears, the electronics have cooled down sufficiently.
You can continue to cook.
Hot pot near the control panel. There is a risk that the electronics will overheat.
▶
Remove the pan.
a The display goes out shortly afterwards.
10.2 Cleaning the glass ceramic
Clean the hob after every use to stop cooking residues
from getting burnt on.
Note: Note the information on unsuitable cleaning
products. → Page 35
Requirement: The hob has cooled down.
1.
Remove heavy soiling using a glass scraper.
2.
Clean the hob with a cleaning product for glass
ceramic.
Follow the cleaning instructions on the product
packaging.
Tip: You can achieve good cleaning results using a
special sponge for glass ceramic.
WARNING ‒ Risk of burns!
The hotplate heats up but the display does not work.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
WARNING ‒ Risk of fire!
The hob switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
, the electronics have become hot again. All hotplates have