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Les langues disponibles
FAQ
EN
Problem
The robot will not
turn off.
The charging speed
is slow.
The noise increases
while the robot is
operating.
The robot moves
without following the
set route.
The robot misses the
rooms to be cleaned.
22
Solution
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then
press and hold the power button for three seconds to turn it off.
If the robot cannot be turned off by performing step 1, press and hold the
robot. If the problem persists, please contact after-sales service.
It takes about 6.5 hours to fully charge the robot when its battery is low.
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down
to extend the battery life.
The charging contacts on both the robot and the base may be dirty. Please wipe them with a dry cloth.
Check whether the dust bin filter is clogged. If so, clean it or replace it.
A hard object may be caught in the main brush or the dust bin. Check and remove any hard object.
The main brush or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
Objects such as power cords and slippers should be organized before using the robot.
Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before using the
robot.
Make sure that the doors of the rooms to be cleaned are open.
Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds
or steps.
The place in front of the room to be cleaned is wet and slippery, causing the robot to slip and work abnormally. It is
recommended to dry the floor before using the robot.
button for 10 seconds to forcibly turn off the
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