Home Decorators Collection CARLEY CF2003-W Guide D'utilisation Et D'entretien page 18

Troubleshooting
Problem
My Hubspace device is not
connecting to Wi-Fi.
My device cannot nd any
Wi-Fi networks.
My device is in a location that
does not have Wi-Fi. Can I still
use it with the Hubspace app?
I cannot nd the QR code.
The QR code has become damaged. How do I add the
device?
I lost my QR code. How do I add a device?
The device is on another account. How do I transfer it?
My device is of ine for long periods of time.
The device is on and I scanned the QR code, but the
app cannot connect to it.
Can I scan the same QR code to add multiple products?
Solution
Make sure your device is connected to a power source. Your Internet
connection or Wi-Fi network may be down.
Make sure you have a 2.4GHz capable Wi-Fi network within range of the
device you are trying to add.
Yes. Use the app on a phone with an Internet connection like LTE. The phone
must be within Bluetooth range of your Hubspace device and have Bluetooth
enabled.
It is on the ceiling fan housing. A copy of the QR code is also included in your device's
documentation.
Under the QR code are numbers. You can enter those in manually instead of
scanning the code.
1. Make sure the device is connected to power.
2. In the Hubspace app, tap +, then Add Device.
3. On the Scan Device screen, tap the Search button in the lower right corner.
4. Follow the onscreen instructions.
Scan the QR code and it will transfer to your account.
Make sure your Wi-Fi signal strength is suf cient. You may need to move
your router, use mesh Wi-Fi, or Wi-Fi extenders.
Turn off Bluetooth on your phone and turn it back on. Then, scan the QR
code. If the problem persists, turn your phone off and on, then try again.
No. Each product has a unique QR code.
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