Troubleshooting
Problem
Solution
The fan will not start.
1. Check to make sure the wall switch is in the on position if applicable.
2. Check the main and branch circuit fuses or breakers.
3. Make sure your device is connected to a power source.
4. Check the battery in the remote control, the transmitter and receiver are matched.
1. Make sure the fan was not damaged prior to installation.
The fan is noisy.
2. Ensure the screws that attach the fan blade bracket to the motor hub are tight.
3. Ensure the hanging units are xed and tight.
4. Ensure the glass shade is secure.
5. Ensure the motor assembly does not contain any debris.
The fan wobbles
1. Due to different weight and density of blades, the blades cannot be replaced by other type or it will effect its
balance while working.
2. Ensure the screws that attach the fan blade bracket to the motor hub are tight.
3. Ensure the hanging units are xed and tight.
4. If the above are normal, you can adjust the device according to the guide of balancing kit.
Lighting source
1. Check the power connection from the fan to the electrical power supply;
is not working
2. Check if the terminal from the LED module is connected properly.
3. Check if the LED Module is damaged.
Ceiling fan is
Make sure no disturbance from same frequency controller, you may rematch the device according to guidance.
uncontrollable by
remote device
Fan moves backwards
This is normal start-up procedure for DC motor fans. The partial movement during start-up is the result of the DC
and forwards when
motor aligning the internal magnetic poles for proper motor operation. This design saves electricity and allows the
turned on.
fan to operate much quieter than standard AC motor fans.
NOTE: On start up your ceiling fan will oscillate back and forth.
This is NORMAL OPERATION for DC ceiling fan as it goes
through its calibration cycle. The fan is NOT DEFECTIVE.
The guide of balancing kit
The Balancing Kit should only be used if there is an unacceptable amount of fan wobble after completing all the steps in your Owner's Manual
under "Attaching the Fan Blades."
1. Turn the fan on and set the speed control setting to a speed at which the wobble is the greatest.
2. Turn off the fan and allow it to come to a complete stop. Select one blade and place the balance clip on it, halfway between the blade holder
and the blade tip on the trailing edge of the blade.
3. Turn the fan on. Note whether the wobble has increased or decreased. Turn the fan off, move the clip to another blade, and retest. Repeat
this procedure on all blades noting the blade on which the greatest improvement is achieved.
4. Move the clip back to the blade that showed the greatest improvement. Move the clip inward and outward on this blade and operate the fan
to nd the position where the clip gives the greatest improvement.
5. Remove the clip and install a balancing weight to the top of the blade along the centerline near the point where the clip was positioned.
6. If the fan wobble problem has not been corrected you may wish to try to improve the balancing further by using the balancing clip and
additional weights.
NOTE: Make sure the power is off before maintenance
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Please contact 1-877-592-5233 for further assistance.
HOMEDEPOT.CA/Hubspace