Sage the Bambino Plus BES500 Guide Rapide page 20

PROBLEM
Milk too hot.
No crema.
Water leaking.
Machine is on but
ceases to operate.
Too much/too little
espresso is being
delivered to the cup.
Froth and temperature
lights flashes together.
20
POSSIBLE CAUSES
• Jug incorrectly positioned.
• Coffee tamped too lightly.
• Coffee is ground
too coarsely.
• Coffee beans or pre-ground
coffee are not fresh.
• The filter basket may
be blocked.
• Single Wall filter baskets are
being used with pre-ground
coffee.
• Auto purge feature.
Immediately after the steam
function, the machine will
purge water into the drip tray.
This ensures the thermocoil
is at the optimal temperature.
• Water tank is not fully
inserted and locked
into position.
• The safety thermal-cut out
may have activated due to
the pump overheating.
• Grind amount and/or grind
size settings and/or shot
volumes require adjustment.
• Steam function error.
• Water tank may be empty.
EASY SOLUTION
Ensure milk jug is correctly
positioned on sensor. Adjust milk
temperature setting.
Tamp betweens or 15–20kg
of pressure.
Use slightly finer grind.
Refer to 'Coffee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
If grinding fresh whole coffee
beans, use freshly roasted coffee
beans with a 'Roasted On' date and
consume between 5–20 days after
that date.
If using pre-ground coffee, use
within a week of grinding.
Use the pin on the end of the
provided cleaning tool to unblock
the hole(s).
Ensure you use Dual Wall filter
baskets with pre-ground coffee
Ensure the drip tray is firmly pushed
in place and emptied whenever the
indicator is displayed.
Push water tank down completely
to lock into place.
Press the 1 CUP and STEAM button
simultaneously for 5 seconds to
switch the machine off and unplug
from the power outlet. Allow to cool
for about 30–60 minutes.
If problem persists, call Sage
Support.
Adjust the grind amount and/or
grind size settings. Refer to 'Coffee
Dose and Tamping', page 10 and
'Extraction Tips', page 14.
Press and hold steam button for
3 seconds to purge the system.
Fill the water tank.