Sage the Bambino Plus BES500 Guide Rapide page 18

Troubleshooting
PROBLEM
Water does not flow
from the group head.
No hot water.
Espresso only drips
from the portafilter
spouts or not at all.
Water doesn't come
through (the machine
makes loud noise).
18
POSSIBLE CAUSES
• Water tank is empty.
• Water tank is not fully
inserted and locked
into position.
• Machine needs to
be descaled.
• Coffee is ground too finely
and/or too much coffee in
filter basket and/or over
tamping and/or filter basket
is blocked.
• Coffee is ground too finely.
• Too much coffee in
the filter basket.
• Coffee tamped too firmly.
• Water tank is empty.
• Water tank is not fully
inserted and locked
into position.
• The filter basket may
be blocked.
• Machine needs to
be descaled.
• Water tank is empty or
water level is below MIN.
• Water filter has been
inserted without soaking.
EASY SOLUTION
Fill tank.
Push water tank down completely
to lock into place.
Perform descale cycle.
See below, 'Espresso only drips
from the portafilter spouts or
not at all'.
Use slightly coarser grind.
Refer to 'Coffee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
Lower dose of coffee.
After tamping, trim the coffee
dose using the Razor™ dose
trimming tool. Refer to 'Coffee
Dose and Tamping' on page 10 and
'Extraction Tips' on page 14.
Tamp between or 15–20kg
of pressure.
Fill tank.
Push water tank down completely
to lock into place.
Use the pin on the end of
the provided cleaning tool to
unblock the hole(s).
Perform descale cycle.
Fill tank.
Ensure that the water filter has
been soaked for 5 minutes before
inserting into the water tank.