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Cause
Issue: not clear, distorted
Poorly fitting custom
molds/domes
Custom molds/domes
blocked with ear wax
Low battery
Plugged microphones
Issue: custom molds/domes falling out of ear
Poorly fitting custom
molds/domes
Custom molds/domes
not inserted properly
Issue: low volume on landline telephone
Telephone not
positioned properly
Hearing aids require
adjustment
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Possible remedy
Consult your hearing care
professional
Clean custom molds/domes.
See "Cleaning your hearing
aids. " Consult your hearing
care professional
Replace battery
Consult your hearing care
professional
Consult your hearing care
professional
See "Putting your hearing
aids on your ears." Remove
and reinsert carefully
Move telephone receiver
around ear for clearer signal
Consult your hearing care
professional
Cause
Issue: mobile phone calls not being heard through
hearing aids
Hearing aids are in flight
mode
Hearing aids are not
paired to the phone
For any problems not listed in the guide, contact your
hearing care professional.
Possible remedy
Exit flight mode: open
battery door, then close
battery door
Pair your hearing aids to your
mobile phone (again)
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