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Troubleshooting
Check that the telephone cord is undamaged and properly plugged in. Disconnect any additional equipment, extension
cords and other phones. If the problem is resolved, the fault is with some other equipment.
Test the equipment on a known working line (e.g. at a neighbour's house). If the equipment works there the fault is
probably with your telephone line. Please report this to your network operator.
No number shown when ringing
- This function requires a Caller ID subscription from your service provider.
Warning tone during a call/Not possible to make calls
- The batteries may be running low (charge the handset).
- The handset may be nearly out of range. Move closer to a base unit.
Telephone does not work
- Check that the adapter/phone cord is connected correctly.
- Check that you have selected Tone Dial, see System Settings.
- Check the charge status of the handset batteries.
- Connect another functioning telephone to the network wall socket.
The telephone continues to ring
- Some of the telephone's ringers do not follow the line signal, which means that the signal may continue for up to 8
seconds after answering a call.
The answer machine is not answering
- Memory may be full. Listen to/delete your messages.
- Check that the adapter/phone cord is connected correctly.
- Check that the answer machine is switched on.
The answer machine does not respond to remote access
- Check that you are using a tone dial telephone.
- Try holding the buttons down longer, approximately 1 second per digit.
If the telephone still does not work, contact the place of purchase for service. Don't forget the receipt or a copy of the
invoice.