SMA SBS3.8-US-10 Manuel De Service page 16

8 Contact
8 Contact
If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Battery inverter:
– Device type
– Serial number
– Firmware version
– Event message
– Mounting location and mounting height
– Optional equipment, e.g. communication products
– Use the name of the system in Sunny Portal (if available)
– Access data for Sunny Portal (if available)
– Special country-specific settings (if available)
• Batteries:
– Type
– Firmware version
– Type of automatic transfer switch (if available)
United States SMA Solar Technology
America LLC
Rocklin, CA
Canada SMA Solar Technology
Canada Inc.
Mississauga
México SMA Solar Technology
de México
Mexico City
16 SBSxx-US-10-AT-PU-SG-xx-10
Toll free for USA and US Territories
+1 877-MY-SMATech (+1 877-697-6283)
International: +1 916 625-0870
Toll free for Canada / Sans frais pour le Canada :
+1 877-MY-SMATech (+1 877-697-6283)
Internacional: +1 916 625-0870
SMA Solar Technology America LLC
Service Manual