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en-us_main.book.book Page 39 Friday, December 1, 2023 1:28 PM
Problem
Infrared sensor error
IR sensor inside the fan motor is malfunctioning.
• Unplug the product and call for service.
ezDispense Error Messages
Problem
Check det. Tank
The amount of liquid detergent in the detergent reservoir did not decrease.
After putting the detergent into the detergent reservoir, it was left for a long time and
the detergent hardened.
• Clean the detergent reservoir thoroughly, fill it with liquid detergent, install it in the
No detergent
The automatic detergent injection function does not work properly.
• Call for service.
Check soft. Tank
The amount of fabric softener in the softener reservoir did not decrease.
After putting the fabric softener into the softener reservoir, it was left for a long time
and the fabric softener hardened.
• Clean the softener reservoir thoroughly, fill it with liquid fabric softener, install it in the
No softener
The automatic softener injection function does not work properly.
• Call for service.
The ezDispense did not work properly.
TM
ezDispense
error
• Call for service.
Drawer open
The washer was operated without completely closing the drawer.
The drawer was opened during the washer operation.
• Push the drawer completely closed. If the error is displayed continuously, call for service.
Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
drawer, and run a wash cycle. If the error is displayed continuously, call for service.
drawer, and run a wash cycle. If the error is displayed continuously, call for service.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
TROUBLESHOOTING
Possible Cause & Solution
Possible Cause & Solution
Possible Cause & Solution
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