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9. Trouble-shooting and service
If your device does not function as intended, it is usually due to a small detail. Please check whether or not the fault
can be self-repaired according to the following indicators. You will thereby avoid the costs of an unnecessary repair
service.
Repairs must only be carried
out by authorised profession-
als.
If a fault in your appliance
cannot be rectified with the
aid of this table, please contact
the service organisation of
your importer or the Central
Customer Service Department.
Please have the details of the
typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone:
+49 4131 8901-400
Email:
service@clage.de
If the connection cable is damaged, it must be replaced with an original spare cable from the manufacturer by an
authorised technician in order to avoid any hazards.
If you cannot rectify the fault with the aid of the troubleshooting table, please contact custo mer service.
Problem
Solve
Check and open main water tap, service valve, shut
off valve if necessary
Water does not flow
Check fittings and hose connections
Check fuse and electrical connection
Water does not heat
Contact customer service department to check thermal
up
cut-out, thermostat or heating element if necessary
Check temperature setting on appliance
Disconnect the power supply, let the appliance
Steam emerges
checked by a customer service engineer
Check water pressure(< 1,5 bar)
Little water flows
Clean jet regulator at the outlet of the tap
Short-circuit
Let the appliance and its installation checked by a
(fuse tripped)
customer service engineer
Pull out the main plug and contact the customer
No expansion water
service
Check temperature setting on appliance
Too much hot water may have been withdrawn within
a short space of time, wait for the water to heat up
Water not hot enough
again
Power output reduced by Smart function. Switch off
the Smart function
Temperature display
Overheating. Allow the appliance to cool down. If this
flashes repeatedly 3x
happens again, contact the customer service
quickly
Temperature display
Dry run protection triggered. Fill the storage tank with
flashes repeatedly 4x
water and press and hold the temperature selection
quickly
key for at least 3 seconds.
Temperature display
flashes repeatedly 2x
Contact the customer service
quickly
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