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Troubleshooting Your Safe
The Problem:
The door will not lock
The handle is not in
the horizontal position
when the safe is locked
Cannot open door
after inputting the
electronic code
Red indicator light
blinks three times and
there are three beeps
Red indicator light
blinks five times and
there are five beeps
Red indicator light
blinks once and
there is one beep
Red indicator light
is blinking
Yellow indicator
light is on
The handle does
not rotate
Your storage device
does not work when
connected to your safe
Why it is Happening:
Shipping screw is in place
The clutch mechanism
has been engaged
Safe's door equipped with
a water-resistant gasket
may initially be tight
An incorrect code
has been entered
Program button is pressed
out of sequence -OR-
5 seconds has lapsed
between button entries
An incorrect code has
been entered three times
Battery power is low
Communication/
power problem
13
The Solution:
Remove the screw on the
back inside of the door
Rotate the handle up or down until
it clicks into the horizontal position
Hold the handle up while inputting
the code and then pull down
when the green light comes on
Verify code and re-enter
Please call our Customer Service
Center 1-800-828-1438
Start over
Wait two minutes and start over
Replace batteries
Ensure the keylock is in
the unlocked position
1. Check cable connections
2. Plug the auxiliary power
connector into an additional
USB port on your computer.
If the device still doesn't work:
3. Test your device by connecting
it to your computer
4. If the device is working properly,
reconnect the device to the safe
5. If the device still does not work,
please call our Customer Service
Center at 1-800-828-1438
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