General Troubleshooting - Alesis Q mini Guide D'utilisation

General Troubleshooting

Here are answers to common questions you may have while using your Q mini keyboard:
My Alesis hardware suddenly stopped working.
If your Alesis hardware suddenly stops working, try the following:
•
Disconnect, wait 10 seconds, reconnect.
•
Try connecting to different USB ports.
•
Try using a different USB cable.
I have plugged the Q mini into my computer but the lights on the keyboard will not work.
Not all USB ports are powerful enough for a device such as a Q mini. Try plugging it into another USB Port
to see if that remedies the problem. You can also connect a powered USB hub to your computer and then
plug your Q mini into the hub.
When I press a key, there is a delay before I hear the note.
This delay, which occurs more often on Windows systems, is known as latency. This issue is caused by the
time it takes for your recording software to receive and process the MIDI data transmitted from your Q mini,
and then send the resulting audio signal to your audio interface or sound card, and out to your speakers or
headphones.
To reduce the amount of latency, you will need to select a new driver from the available choices listed in the
audio preferences (or audio options) window within your software. If you are not sure how to access the
audio preferences, refer to the documentation provided with your software for instructions about how to do
so.
If you are still experiencing a latency issue, you can find further troubleshooting information on our website
at: alesis.com/support.
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