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Warranty
Please contact Customer Service at: 1-866-253-0447 or support@greenwayhp.com
Greenway Home Products warrants your water softener to be free from manufacturer's defects in workmanship or material under normal
operating conditions for one (1) year from the original date of purchase. This warranty applies only in the country in which it is sold, and is
available to the original purchaser only. This warranty also covers for a period of ten (10) years, (parts only) from the original date of pur-
chase, the "Fiberglass Resin Tank" will not rust, corrode, leak or burst under normal operating conditions. This extended warranty does
not cover the cost of labour and/or freight associated with its replacement. This warranty is non-transferable.
This warranty is void if the water softener is altered, modified, or combined with any other machine or device. Alteration of this water soft-
ener may cause serious flooding and/or hazardous electrical shock or fire.
The provisions of this warranty shall not apply to the following:
• Service performed by non-qualified service personnel.
• Service trips to your home to teach you how to use the product.
• Improper installation, delivery, or maintenance (failure to maintain the product according to the instructions outlined in the product
manual will automatically void the warranty).
• Failure of the product if it is abused, misused, altered, used commercially, or used for other than the intended purpose.
• Products that are used outside a residential or office environment.
• Replacement of house fuses or resetting of circuit breakers.
• Use of this product where water is microbiologically unsafe or of unknown quality.
• Damage to the product caused by accident, fire, floods, or acts of God.
• Any service to the product by unauthorized personnel.
• Incidental or consequential damage caused by possible defects with this appliance, its installation or repair.
This warranty shall be fulfilled only by an authorized Greenway Repair Facility. All warranty repairs must be pre-authorized by Greenway
Home Products. Greenway will, at its option, repair or replace free of charge any defective part, where the Purchaser has notified their
Retailer or Greenway Home Products within the warranty period. The obligation of Greenway Home Products under this warranty is ex-
pressly limited to such repairs or replacement. This warranty does not cover the freight costs to and from the authorized repair facility
Except as set forth herein or required by law, the Manufacturer makes no other warranty, guarantee, or agreement, express, implied, or
statutory including any implied warranty of merchantability or fitness for a particular purpose. The manufacturer does not assume or au-
thorize any person to assume any obligations of liability in connection with this water softener. In no event will the manufacturer be liable
for indirect, special, or consequential damages (including, without limitation, economic loss) or for any delay in the performance of this
agreement due to causes beyond its control.
Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclu-
sion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state
or from province to province.
If you require service, please first see the "Troubleshooting" section of this manual. Additional assistance can be found by checking our
website at www.greenwayhp.com, or by calling our customer service line at 1-866-253-0447, Monday to Thursday from 8:30 AM to 5:00
PM (EST), Friday from 8:30 AM to 4:00 PM (EST), or write: Greenway Home Products, Customer Service Center, 400 Southgate Drive,
Guelph, ON, Canada N1G 4P5 or Greenway Home Products, 1270 Flagship Drive, Perrysburg, OH, USA 43551.
Keep this manual and your sales slip together for future reference. You must provide proof of purchase for in-warranty service.
Write down the following information about your water softener to better help you obtain assistance or service if your ever need it. You will
need to know your complete model number and serial number. You can find this information on the back of the water softener.
Retailer:
Serial Number:
Purchase Date:
DO NOT RETURN THIS PRODUCT TO THE STORE:
Model Number:
Date Code:
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