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servICe / mAInTenAnCe / TrouBlesHooTIng
WARNING
When servicing or repairing of this equipment, use only
factory-approved service replacement parts. A complete
replacement parts list may be obtained by contacting the
factory. Refer to the rating plate on the appliance for
complete appliance model number, serial number, and
company address. Any substitution of parts or controls not
approved by the factory will be at the owner's risk.
CAUTION
1. Servicing or repairing of this equipment must be performed
by a qualified service agency.
2. Do not attempt to reuse any mechanical or electrical
controllers which have been wet. Replace defective
controller.
ImpORTANT
To check most of the Possible Remedies in the troubleshooting
guide listed in Table 24.1, refer to the applicable sections of
the manual.
general maintenance
The unit and venting system must be checked once a year by a
qualified service technician.
All installation and service of these units must be
performed by a qualified installation and service agency.
Before any service, Be sure To Turn off gAs AT THe
mAnuAl sHuT-off vAlve AHeAd of THe ComBInATIon
gAs ConTrol And Turn off All eleCTrIC PoWer To
THe HeATer.
Table 24.1 - Troubleshooting
TrouBle
unit does nothing
led light off or
flashing
unit starts but does
not ignite
unit goes through cycle
but the burners go out
in less then 10 seconds
Air circulating fan
inoperable
24
PossIBle CAuse
1. Power supply is off
2. No 24V power to thermostat
3. Thermostat malfunction
4. LED flashes
5. Defective control
1. Multiple causes
1. Main gas is off
2. Air in gas line
3. Main or manifold gas pressure
4. Check gas valve switch
1. Reversed main power polarity
2. Unit not grounded
3. Flame not sensed
1. Loose connections
2. Defective control board
3. Defective fan motor
1. Service air moving components annually.
a. Check fan for fit on motor shaft and for damage to blades.
2. Keep unit free from dust, dirt, grease, and foreign matter,
paying particular attention to:
a. Combustion air inlets.
b. Burners and burner orifices. Turn off gas ahead of the
combination gas control and shut off electric power to the
heater. Remove the access panel, open the union on the
gas line, and disconnect the igniter and sensor wires.
Remove the screws that attach the burner tray to the
header plate and remove the burner tray and manifold
assembly from the heater. Carefully clean the burners with
a wire brush or other suitable means.
Replace any damaged or deteriorating burners or orifices.
Install the burner assembly back on to the header making
certain that all screws, pipes and electrical connections are
tight.
CAuTIon: Be careful when handling the igniter and flame
sensor.
1. Inspect the flame sensor and igniter for deterioration and/or
cracks.
2. Verify that the burners are touching each other at the
carryover points. This will ensure flame carryover from burner
to burner.
c. Clean exterior of heat exchanger tubes.
d. Fan blade.
3. Check wiring for possible loose connections.
4. The gas valves and piping should be checked annually for
general cleanliness and tightness. The gas controls should be
checked to insure that the unit is operating properly. See
control instruction sheets furnished separately with the unit
heater.
5. The power exhaust motor bearings have been lubricated for
long life and do not require additional lubrication. In dirty
atmosphere, it may be desirable to clean the motors and
blower housing and blow out the cooling air passages of the
motor with compressed air.
6. Perform periodic cleaning of inlet and vent terminal screens.
PossIBle remedY
1. Turn on main power
2 a. Check control transformer
b. If failed transformer - check thermostat wire gage and length
3 a. Verify wire connections to R&W terminals only
b. Check / replace thermostat
4. Check LED flash code
5. Replace control
1. Control board LED flash codes vary with control type. A decal is
installed in the unit giving a brief description of the applicable codes
for your heater. For more detail, see the control board data sheet
included with this manual.
1. Open manual gas valve
2. Purge gas line
3. Set gas pressures per manual instructions
4. Set gas valve switch to "ON" position
1. Black wire - HOT, White wire - NEUTRAL, Green wire - Ground
2. Ground unit and verify quality of ground connection
3. Check flame sense probe and connection
1. Check all connections
2. Check control board data sheet and function
3. Check fan motor
6-561
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