Troubleshooting
(For further information, visit the mgeups.com site or contact after-sales support.)
Problem
◗
1
The battery backup outlets 9
are not supplied with power.
◗
2
The connected devices are not
supplied when AC power fails.
◗
3
AC power is available, but the
UPS operates on battery power.
◗
4
The filtered outlets 8 are not
supplied.
◗
5
Green button 13 flashes
frequently and audio alarm
beeps.
◗
6
Red LED 12 is on and the
audio alarm beeps every 30
seconds.
◗
7
Red LED 11 is on and the
audio alarm beeps every 30
seconds.
◗
8
Green LED 10 is off and the
filtered outlets 8 are supplied.
◗
9
The telephone line is disturbed
or modem access is not possible.
◗
10
Red LED 11 flashes.
Advanced customizing of your UPS:
Sensitivity to variations of the AC power supply
◗
Only to be used if frequent switching to the UPS battery
due to large variations in the AC supply voltage.
◗
Accessing the programming mode: with the device
switched off, press button 13 for 6 s and release it once
LEDs 11 12 13 have come on.
◗
Display of the 3 possible voltage ranges according to the
status of LEDs 11 and 12 :
Normal mode
Extended
(factory
mode:
configuration):
AC supply
AC supply
between 150V
between 165V
and 285V
and 285V
12
12
11
11
13
13
Change from one mode to another by
successively pressing button 13 .
◗
Memorizing the mode: 10 s after the last press of the
button.
Diagnostic
◗
Button 13 is not lighted on.
◗
The devices are not connected to
the battery backup outlets 9 .
◗
Circuit breaker 14 , located under
the UPS, has been tripped by an
overload on the UPS output.
◗
The wall outlet is not supplied.
◗
Circuit breaker 14 , located under
the UPS, has been tripped by an
overload on the UPS output.
◗
The UPS frequently operates on
battery power because the AC power
source is of poor quality.
◗
The UPS battery backup outlets 9
are overloaded.
◗
A fault has occurred on the UPS.
The battery backup outlets 9 are no
longer supplied.
◗
Surge protection is no longer
provided.
◗
Surge protection on the telephone
line is no longer provided.
◗
The battery has reached the end of
its service life.
Audio alarm
◗
Possibility of deactivating the audio alarm when the UPS
is operating on the battery.
◗
Accessing the programming mode: with the device
switched off, press button 13 for 11 s and release it once
the audio alarm sounds.
◗
Display of the 2 possible audio alarm modes:
Sensitive mode:
Normal mode (factory
AC supply
configuration):
between 175V
the UPS emits a beep every
and 285V
10 s when operating on its
battery.
12
11
13
◗
Memorizing the mode: 5 s after the last press of the
button.
Solution
◗
Press button 13 and check that it
turns green.
◗
Connect the devices to the battery
backup outlets 9 .
◗
Disconnect excess equipment and
reset the circuit breaker 14 by
pressing the corresponding button.
◗
Supply power to the wall outlet.
◗
Disconnect excess equipment and
reset the circuit breaker 14 by
pressing the corresponding button.
◗
Have the electrical installation
checked by a professional or use
another wall outlet.
◗
Disconnect excess equipment
connected to the battery backup
outlets 9 .
◗
Call after-sales support.
◗
Call after-sales support.
◗
Disconnect the telephone line from
the wall outlet.
◗
Call after-sales support.
◗
Have the battery replaced.
Normal mode
activated:
programming by
continuous beep.
Change from one mode to another by
successively pressing button 13 .
Silent mode:
the UPS emits a single
beep when switching to
battery operation and then
remains silent.
Silent mode
activated:
programming by
a beep every
second.
MAU-00033/AB - 7