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8. GUARANTEES
EN
FR
Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from
the date of delivery to the customer's home. Depending on the country, this guarantee
consists of 24 to 36 months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month
commercial guarantee is applied at the end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General
Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase
(e.g. sales receipt), the
product and the accessories it came with, and its original packaging, for all countries
other than France. It is important to have the date of purchase, the model and the serial
number or IMEI number to hand (this information is usually indicated on the product,
packaging, or on your proof of purchase). You'll need to bring back the product with
the accessories needed for its correct functioning (power supply, adapter, etc.). If your
claim is covered by the guarantee, the after-sales service may, within the limits of local
law, either:
• Repair or replace faulty parts.
• Exchange the returned product with a product that has, at the least, the same
features and that offers equivalent performances.
• Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and
components.
Commercial guarantee exclusions:
• Damages or problems caused by improper use, accident, tampering/modification or
an unsuitable current or voltage connection.
• Use or storage conditions which are detrimental to the good conservation of the
appliance (oxidation, corrosion), use of energy, use or installation non-compliant
with the manufacturer's instructions, or negligence or use of peripherals, software or
consumables which are unsuitable.
• Professional or collective, industrial or commercial use of the product.
• Products that have been modified, or which have damaged, altered, erased or
oxidised guarantee seals or serial numbers.
• Replaceable batteries and accessories are guaranteed for 6 months.
• Battery failure, caused by overcharging or by failure to follow the safety instructions
set out in the manual.
• Cosmetic damage, including scratches, bumps or vandalism.
• Damage caused by any servicing operations carried out by non-authorised persons.
• Faults caused by normal wear and tear or the normal ageing of the product: seals,
filters, accessories, vacuum cleaner brush and hose, lamps, overhead projector lamps,
washing machine paddles, etc.
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