Troubleshooting - DESKY DUAL MINI Guide D'utilisation

If you experience any issues with your desk, the controller fails to activate the desk
when operated, or displays an error message please first perform the following:
1. Check the cables are properly connected and secure. Check the cable from
the controller to the control box, the power cable to the control box and the
IC cables from each leg to the control box.
2. Check the feet and levelling studs to make sure the desk is sitting level.
3. Check the load on the desk (taking into account the weight of the desktop)
does not exceed the desk's 140kg capacity.
4. Perform the Reset Procedure detailed on page 17.
Display Errors - Troubleshooting
H01: 'HOT' Overheating Error
• Cause: overheating can occur if the duty cycle of the motors in each leg
are exceeded. The desk's electric motors require a duty cycle of 10%. A
2 minute on, 18 minute off duty cycle is required based on a continuous
motor run time. Not observing the correct duty cycle can over heat the
motors and reduce their lifespan.
• Troubleshooting: let the unit cool for 20 minutes and do not operate. Check
the load in the desk does not exceed 140kg. Perform the reset procedure.
E01 - E13: 'Firmware/ Connectivity Error
• Cause: cables are loose, not connected properly.
• Troubleshooting: check all cables are properly connected and secure.
Perform the reset procedure.
If you continue to have issues with your desk after following the above
troubleshooting and the reset procedure please contact us immediately.

TROUBLESHOOTING

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