Troubleshooting
The answers to these questions should help you solve most problems you may have with
the pet feeder. If they do not, please contact our Customer Care Centre.
PROBLEM
5-button Navigation is locked/
buttons do not work.
Hopper lid is not fitting properly. • Ensure conveyor agitator is positioned inside
Hopper is not fitting properly.
Red conveyor latch will not lock. • Check conveyor is installed with food chute and
TROUBLESHOOTING
SOLUTION
• Buttons automatically lock after 2 minutes of
inactivity. To unlock 5-button Navigation, press
UP and ENTER buttons AT SAME TIME.
back food chute on hopper with release
button locked in place (see "To Install
Hopper" section).
• Check conveyor is installed with food chute
and gear aligned correctly inside hopper base,
and conveyor latch is locked in place (see "To
Install Conveyor" section).
• Ensure conveyor agitator is positioned inside
back food chute on hopper with release
button locked in place (see "To Install
Hopper" section).
• Check conveyor is installed with food chute
and gear aligned correctly inside hopper base,
and conveyor latch is locked in place (see "To
Install Conveyor" section).
gear aligned correctly inside hopper base (see
"To Install Conveyor" section).
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