Abnormalities
Possible cause
a) The hose is
not suitable for
the standard
G1/2 screw-in
connection used
in our equipment.
b) The hose
is adapted to
I can't connect my
the standard
appliance to the gas
G1/2 screw-in
cylinder regulator.
connection used
(FRANCE ONLY)
in our appliances,
but the direction
of connection
has not been
followed.
The supply hose's
direction of
connection was
not followed, and
the black end of
the hose initially
The threaded
intended for the
connection of my
regulator was
appliance is broken.
mechanically
forced onto the
appliance's G1/2
gas inlet threaded
connection.
Your connection is an
Impossible.
American connection.
70
V.1.0
troubleshooting guide
All manuals and user guides at all-guides.com
Solution
Buy a hose that complies with NF D 36125 or
XP D 36112 (G1/2 and M20×1.5 threaded ends
respectively).
Check the hose's direction of connection. Caution:
the 2 hose ends are different: one is suitable for
connection to the regulator (black), the other for
connection to the G1/2 gas inlet threaded end of the
appliance.
Device not usable, contact your retailer.
All our gas appliances are equipped with connections
that comply with (respective) national regulations.
Abnormalities
Possible cause
The hose is not
suitable for the
universal
I can't connect my
connector
appliance to the gas
supplied with our
Purchase a hose suitable for the connector supplied
cylinder regulator.
appliances.
that also complies with current national regulations.
(OUTSIDE FRANCE)
My stainless steel
burners change colour
This is normal because stainless steel is a material that reacts to heat by
when the appliance is
changing colour.
first used.
My new appliance
Your appliance has been part of a batch of samples tested in the
seems to have already
laboratory, which may explain the marks of use.
been used.
My griddle is flaking/
The enamel on my
Contact your retailer.
griddle is breaking
down.
Defect related to
the manufacturing
process of cast
iron parts: an
My griddle cracked
air bubble may
Contact your retailer.
when first heated.
accidentally
remain when
the molten iron
is placed in the
mould.
Solution
71
V.1.0
troubleshooting guide