English
24
Problem
The suction of the breast
pump is too strong.
I express little/no milk
when I use my breast
pump.
When I switch on the
breast pump after
storage, it does not start
working immediately.
The display shows 'Er' and
the device switches off
automatically.
Solution
If possible, try a lower suction level. When you express for the first time,
-
start with the default suction level (level 5 in stimulation mode, level 11 in
expression mode) and increase/decrease the level when needed. During
different expression sessions, different levels may feel most comfortable
for you.
Make sure that you only use the breast pump parts provided with this
-
breast pump.
Check if the silicone diaphragm is not damaged (does not have small
-
cracks, holes etc.).
If the problem persists, contact the Consumer Care Center via
-
www.philips.com/support.
If you do not feel enough suction, please check Troubleshooting item 'I do
-
not feel any suction/the suction level is too low'.
If you are using the Philips Avent breast pump for the first time,
-
you may need some practice before you are able to express any
milk. More expressing tips can be found on the Philips website
www.philips.com/mybreastpump.
Make sure that the battery is fully charged (see 'Charging the breast
-
pump') or connect the breast pump to the wall socket.
Perhaps you stored the breast pump at a temperature below the
-
minimum storage temperature or above the maximum storage
temperature. Let the breast pump acclimatize in a room of 20 °C/68 °F for
30 minutes to adjust its temperature to the operating range (5 °C/41 °F to
40 °C/104 °F).
If you are operating the breast pump on battery power, let it cool down
-
for 30 minutes and try to switch it on again.
If you are operating the breast pump with the adapter connected to the
-
wall socket, check if you are using the adapter that was supplied with the
device.
If the problem persists, contact the Consumer Care Center via
-
www.philips.com/support.