Webasto TurboDX Guide D'installation page 10

TROUBLESHOOTING
Please refer to this Troubleshooting Guide for possible solutions to common errors
or difficulties with charging your vehicle using your portable charger.
Do not attempt to repair or service the charger yourself.
NOTE
There are no user serviceable parts inside.
A RED TROUBLE indicator may be triggered by several sources, including the
charger, the utility service, or the vehicle. See troubleshooting tips below.
The RED TROUBLE indicator turns on when the charger detects an error whether
it is connected to your vehicle or not. With the RED TROUBLE Indicator on, the
charger will not deliver power to the vehicle. The error must be corrected before
charging begins or resumes.
Problem Possible Cause
BLUE COUPLER No power to unit
STATUS Indicator does
not illuminate
Charger internal
failure
Vehicle will not charge Charge coupler is
RED TROUBLE not inserted into the
Indicator remains solid vehicle
Vehicle is not in a
state to accept a
charge
Communication
error between
charger and
vehicle
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Solution
Check circuit breaker.
Contact Customer Service for
assistance.
Inspect the charge coupler.
Remove the charge coupler from
the vehicle, then reinsert it into the
vehicle receptacle until it clicks.
Verify vehicle charge timer is set to
permit charging. Refer to the vehicle
owner's manual for charge timer
instructions.
Contact Customer Service for
assistance.
Problem Possible Cause
RED TROUBLE Utility fault and/or
Indicator is blinking poor ground
rapidly
Above temperature
limit Cases:
• Temperature is
too high. The
charger will
restart charging
when it cools
down.
RED TROUBLE Vehicle problem
Indicator is on solid
when connected to
vehicle
RED TROUBLE
Indicator is off
and BLUE STATUS
Indicator is on when
you unplug from
vehicle
RED TROUBLE Charger internal
Indicator is on solid failure
NOT connected to
vehicle
RED TROUBLE Charger trying to
Indicator and BLUE resolve internal error
STATUS Indicator are
flashing red and blue.
Solution
1. Power cycle charger at breaker
box.
2. If the condition persists, have a
qualified electrician inspect the
utility circuit and ground circuit
integrity. The ground must be
a copper wire path back to the
main service.
3. Repair as required.
4. Inspect charger module for
overheating (hot to the touch).
a. Carefully unplug vehicle
coupler and allow to cool.
b. If the condition persists,
contact Customer Service for
assistance.
5. Remove power to the Wallbox
at the circuit breaker.
6. Have a qualified electrician
inspect the installation.
a. Repair as required.
Contact Customer Service.
Contact Customer Service for
assistance.
Charger will return to normal
operation within 1 minute.
If problem persists, contact
Customer Service for assistance.
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