Renson CAMARGUE SKYE 2.0 Manuel D'utilisation page 155

TROUBLESHOOTING
Problem: The covering moves differently than what I am asking
Solution:
Your covering will most likely be calibrating before executing your requested command (see p. 152).
After every power failure and software update that was sent via internet, the covering will first have to calibrate.
This calibration will come into effect with the next operation.
This can be a manual operation by the user (via app, push buttons or home automation). However, it can also be an automatic
operation when the weather changes.
When calibrating, a message is displayed on the app. It is recommended to fully perform this calibration.
Problem: I can't log into the app
Solution:
Make sure your device is connected to the internet. For example, check if google is
working.
Use the correct email address and password. If you have forgotten your password,
you can request a new password by clicking on 'forgot password'.
Problem: Wi-Fi connection is active on my smart device, but I can't connect to the
Camargue Skye
Solution:
Check if the Skye is connected to the internet and powered.
Is the Skye's network cable plugged into the router?
Is the router connected to the internet (is the indicator light on)?
Communication problems x
There are communication issues
with your patio cover.
The application will try to reconnect.
It is possible that data was lost.
Please check the network connection
if the problem persists.
EN
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