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Symptom
Cabinet Temp is
inaccurate
Appliance takes
excessive amount of
time to heat
Gap between the door
and smoker
Grease leaking from
smoker
No smoke
Controller will not
adjust temp
Controller will not
adjust time
Error code: ERR1,
Err1, ErrF
Error code: ERR2, Err2,
001F, 310F
Error code: ERR9
34
TROUBLESHOOTING GUIDE
Cause
Perform Meat Probe Temperature
Verification
Perform Cabinet Temperature
Verification
Faulty controller
Climate
Appliance plugged into an extension cord
Bad connection at the element
Door not closed properly
Waterbowl not properly located
Faulty controller
Door alignment
Door not closed properly
Damaged door seal
Door not closed properly
Appliance not level
Drip pan not in proper location
Grease tray is full
Drain tube is clogged
No wood chips
Element not staying on long enough to
heat chips due to climate
Damaged smoke box
Faulty controller
Faulty controller
Thermostat probe is damaged/short
circuited
Meat probe is damaged/short circuited
Faulty controller
Solution
Reference Meat Probe Temperature Verification instructions. Meat
probe has a +/- 5°F (2.78°C) tolerance.
Reference Cabinet Temperature Verification instructions. Cabinet
temp has a +/- 15°F (8.33°C) tolerance of average cabinet temp.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Temps below 65°F (18°C) may extend heating time.
Plug appliance directly into power source. Maximum length
extension cord 25ft (8m), minimum gauge 12/3.
Unplug connection and reconnect. Reference how to access/
replace element instructions.
Close door and adjust hook so door seals completely around
appliance.
Locate waterbowl properly on supports. See assembly steps for
proper installation.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Adjust door hinges.
Close door and adjust hook so door seals completely around
appliance. Reference Important Facts About Using Smoker.
Call Masterbuilt for replacement door kit 1-800-489-1581.
Close door and adjust hook so door seals completely around
appliance. Reference Important Facts About Using Smoker.
Move appliance to level surface.
Align drip pan so drain hole in pan and smoker bottom align.
Empty grease tray and reinstall under smoker.
Clean drain tube.
Add wood chips ( See adding wood chips guide ).
1. Open vent fully. 2. Open door briefly to allow smoker temp to
drop approx. 5°F (2.78°C) below set temp then close door.
Call Masterbuilt for replacement 1-800-489-1581.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581.
Call Masterbuilt for replacement 1-800-489-1581. Reference Meat
Probe access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
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