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Troubleshooting
EN
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LED
Problem
Status
Off
My product
does not
start.
Solid
My chime
Green
does not
ring.
Solid
My product
Red
is not
responding.
Glowing
Electrical
Blue
installation
blocked.
Glowing
Electrical
Purple
installation
blocked.
Glowing
My product
Orange
is not
responding.
Glowing
My product
White
is not
visible in the
app.
Blinking
My product
Yellow
is not
visible in the
app.
Blinking
My product
Red
is not
visible in the
app.
78
Possible causes
Circuit breaker is
turned off.
Incorrect circuit
wiring.
Fuse is blown.
Incorrect circuit
wiring.
Incorrect chime
module wiring
Installation
blocked
(230V only)
Transformer not
powerful enough.
Incorrect chime
module
configuration.
Incorrect chime
module
configuration.
Internal backup
power supply
level is low.
Installation
incomplete.
Product couldn't
connect to the
internet router.
Product
configuration
timeout.
Solutions
Turn circuit breaker on.
Check wire connections. Shut off the
power first. (Go back to step 3)
Make sure your chime module's selec-
tors are in 1-LOW position. (See step 8)
Replace the Smart Video Doorbell
internal fuse with the provided
additionnal fuse.
(See Fuse Remplacement section).
Check wire connections. Shut off the
power first. (Go back to step 3)
Check the wire connections of your
chime module. Use wagos if necessary.
Shut off the power first.
(Go back to step 5)
Shut off the power for 2 minutes.
Set the chime module's selectors on
1-HIGH, then go back to step 24.
Replace your transformer with a more
powerful one.
Make sure your chime module's
selectors are in 1-HIGH position. (See
step 26)
Make sure your chime module's
selectors are in 2-LOW position. (See
step 26)
Leave the Smart Video Doorbell powe-
red on its wall mount.
Configure your product with your smart-
phone. (See step 28)
Make sure you entered the correct
Wi-Fi password.
Make sure you have Wi-Fi reception at
your door.
Make sure you have a 2.4GHz Wi-Fi
network.
Make sure your internet router is not
blacklisting the product.
Press the doorbell button until you see
the LED glowing white and continue
the installation on the app.
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