12 Troubleshooting
Before carrying out any type of
intervention, read the "Safety rules"
chapter of this manual.
Contact an authorized support centre if the
problems listed below persist or you have
any other issues that are not described
here.
PROBLEM
The product does not go on.
CAUSE
Wrong cabling, broken fuse.
SOLUTION
Make sure the connections are
correct. Check continuity of the
fuse and, if faulty, replace it with
the indicated model.
PROBLEM
Video streaming is not visible.
CAUSE
Incorrect IP address settings.
SOLUTION
Check the device IP address
and the configuration of the
computer network card.
CAUSE
Automatic preheating
procedure (De-Ice) in progress.
SOLUTION
Wait until the end of the pre-
heating procedure. If the ambient
temperature is too low the unit
will remain blocked.
26
13 Technical data
13.1 Mechanical
AISI 316L stainless steel construction
External shot peened and electro-polished surfaces
Sunshield
Supports for wall, ceiling or parapet installation
Unit weight:
• 6.5kg (14.3lb) (housing only + mounting bracket)
• 8.5kg (18.7lb) (housing with 4m (13ft) armoured
multipolar cable)
13.2 Cable glands
Cable entry: 1 hole, 1/2" NPT
Cable gland Ex d 1/2"NPT (with pre-installed cable
only)
13.3 Housing's window
Material: Tempered glass
Usable diameter: 73.5mm (2.9in)
13.4 Electrical
Supply voltage/Current consumption
• 24Vac, 1.32A, 50/60Hz
• 24Vdc, 0.9A
• PoE+ (IEEE 802.3at)
Power consumption:
• 21W (24Vac, 1.32A, 50/60Hz)
• 20W (24Vdc, 0.9A)
• 21W (PoE+)
Armoured cable
• External diameter: 16.8mm (0.66in)±0.4mm
(0.016in)
• Diameter under armature: 12.4mm (0.5in)±0.3mm
(0.012in)
• Colour: black RAL 9005
Armoured cable composition:
• 3x1.5mm² (15AWG)
• 4x2x0.22mm² (24AWG) (cat. 5E F/STP)
13.5 Network
Ethernet connection: 100 Base-TX
Connector: RJ45
MNTCMMX_2040_EN