Human Touch Perfect Chair PC-420 Mode D'emploi Et D'entretien page 13

care and maintenance
To keep your product working and looking its best, please follow these simple
care guidelines.
WARNING:
1. Be sure to disconnect the power cord from the electrical outlet before cleaning.
2. When cleaning the remote control or power switch, use a dry cloth only. Never use a damp cloth to clean
any electrical component.
CAUTION:
1. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color
does not fade prior to using the solution on the entire product surface.
2. Do not use benzene, thinner or any other solvents on your product.
Cleaning Code Standard for SofHyde or Cloth: W
To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft
brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat
stains, spot clean with an upholstery shampoo or a mild detergent foam.
Caring for Leather Upholstery
Natural leather is a breathing, porous material similar to human skin, and is susceptible to staining due
to absorbing dirt, sweat, moisture, oil and grease (e.g., hair products and skin lotions). Do not allow these
elements to come into direct contact with the upholstery. To help prevent normal leather cracking and drying,
and help prevent staining, apply a high-quality leather cleaner and conditioner at least every three months;
this will revitalize and reseal the leather surfaces. Follow the product label instructions carefully; Human
Touch is not responsible for third-party products.
Maintenance and Repair:
1. The mechanics of this product are specially designed and constructed to be maintenance free. No periodic
lubrication or servicing is required.
2. Your chair should only be serviced by a Human Touch-authorized service representative.
Use and Storage Environment:
1. Do not place the chair in direct or reflected sunlight, as ultraviolet rays will quickly fade the upholstery
color and cause SofHyde upholstery to rapidly deteriorate.
2. Operate your chair in a room temperature between 41 and 104 degrees Fahrenheit (5 to 40 degrees
Celsius) with humidity levels of 10% to 70% (non-condensing) to avoid damage.
3. To prevent damage to the upholstery, before sitting in your chair make sure there are no sharp objects in
your pockets and no metal buttons or zippers that can come in contact with the chair.
4. Do not place the chair where excessive dust and pet hair can migrate into the chair's electrical and
mechanical components; this can cause malfunction over time.
5. When not in use for a long period of time, we recommend that the chair be covered, the power cord be
coiled, and that the unit be placed in an environment free of dust and moisture.
6. Store your chair in a room temperature between 5 and 122 degrees Fahrenheit (-15 to 50 degrees Celsius)
with humidity levels of 10% to 70% (non-condensing) to avoid damage; product stored in cold
temperatures may require 48 hours at room temperature to function properly.
7. Do not store near open heat or flame.
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having trouble?
Having trouble with your Jade Heat or
adjustable lumbar system?
Before calling customer service, perform these easy troubleshooting steps:
My control panel is not working at all (no LEDs light):
1. Make sure the transformer is plugged securely into the power hub on the underside of the chair.
2. Make sure the power hub is plugged securely into a wall outlet.
3. Make sure the wall outlet is working, by plugging a known working appliance into it.
4. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm there are
no damaged wires, and then unplug/replug the red cable connector.
My Jade Heat system is working but my adjustable lumbar system is not working:
1. Make sure the battery compartment ON/OFF switch is set to ON.
2. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm there are
no damaged wires, and then unplug/replug the black cable connector.
3. Replace the batteries.
My Jade Heat system has no heat (but the LEDs light on the control panel and the adjustable
lumbar system is working):
1. Detach the top of the body pad and fold it forward, open the black connector box cover, wires, confirm
there are no damaged wires, and then unplug/replug the yellow cable connector.
Questions about the pads?
Before calling customer service, consider the following:
• Small scratches, slight color changes, and minor stretching are a normal part of leather wear over time.
• Perfect Chair pads are "soft cushion" upholstery, therefore some wrinkles are an intended part of their
appearance.
• As with any soft upholstery, sitting habits may cause sharp folds to occur over time. These can generally be
smoothed out if caught early, or remove and reinstall the pad for maximum improvement.
• It is normal for upholstery foam, whether standard foam or memory foam, to settle and compress to
some degree over time, somewhat altering its appearance.
• If the pads are crooked, sagging, making noise, or uncomfortable, remove and reinstall the pad set
carefully following the instructions in this manual.
Contact our Customer Experience team at 800-355-2762,
Monday – Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM
or csadmin@humantouch.com
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