POSSIBLE TROUBLESHOOTING
In the event of problems the stove stops automatically and runs the shutdown process and the display shows text
regarding the motivation of the shutdown (see the various alarms below).
Never pull the plug during shutdown on account of malfunction.
Should it block, to restart the stove you will need to allow the turn-off procedure to take place (600 seconds with
audible signal), and then press the button
Do not turn the stove on again before checking the cause of the malfunction and CLEANING/ EMPTYING the crucible.
INDICATION OF POSSIBLE CAUSES OF MALFUNCTION INSTRUCTIONS AND SOLUTIONS:
1) Segnalazione: Signalling: Verific./extract.: (this trips if the smoke extraction speed sensor detects a fault)
Problem:
Shutdown for smoke extraction speed fault detection
Actions:
• Check smoke extractor function (revolution sensor connection) and board (DEALER).
• Check smoke channel for dirt
• Verify the electrical system and earthing system.
• Check eletronic circuit board (DEALER).
2) Signalling:
Stop/Flame: (this trips if the thermocouple detects a smoke temperature lower than the value set, which it
interprets as the absence of flames)
Problem:
Turns off due to drop in smoke temperature
Flame may fail for any of the following reasons:
- lack of pellets
- too many pellets have suffocated the flame, check pellet quality (DEALER)
- the maximum thermostat has intervened (rare, this only intervenes in the event of excessive smoke
temperature) (DEALER)
- The safety pressure switch comes on because of clogging/blockage of the smoke discharge pipe or
the flue (have it checked by a qualified technician - chimney sweep)
- Activation of the safety thermostat of the tank. Check that around the stove there aren't any objects
blocking the ventilation or whether the fans are broken or off, in which case call the DEALER.
3) Signalling:
Block_FI/NO Start: (intervenes if a flame fails to appear within a maximum of 15 minutes, or if ignition
temperature is not reached).
• Check correct functioning of the pressure switch (CAT)
Problem:
Turns off due to incorrect smoke temperature during ignition
Distinguish either of the following cases:
Flame does NOT appear
Actions:
• Check: - combustion chamber position and cleanliness;
• Check that there are pellets in the tank and the fire box
• arrival of combustion air in the combustion chamber;
• if the heating element is working (DEALER);
• room temperature (if lower than 3°C use a firelighter) and dampness.
Try to light with a firelighter (see page 39).
Flames appear, but AF appears on the display after Ar
Actions:
• Check: (only by the Dealer)
• if the thermocouple is working (DEALER);
• start-up temperature setting in the parameters (DEALER).
4) Signalling:
Black Out: (not a defect of the stove).
Problem:
Turns off due to lack of electricity
Actions:
• Check electricity connection and drops in voltage.
5) Signalling:
Fault/RC: (intervenes if the thermo coupling has failed or is disconnected).
Problem:
Turns off due to thermo coupling failed or disconnected
Actions:
• Check connection of thermo coupling to board: check function in cold test (DEALER).
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