TROUBLESHOOTING
Problem
Outlet does not provide
power to equipment.
The UPS does not
perform expected
runtime.
The UPS will not turn
on.
PowerPanel®
Business
Edition is inactive.
Possible Cause
Circuit breaker has tripped due
to an overload.
Batteries are discharged.
Unit has been damaged by a
surge or spike.
Non-critical outlets have turned
off automatically due to an
overload.
Batteries are not fully charged.
Batteries are degraded.
The on/off switch is designed to
prevent damage by rapidly
turning it off and on.
The unit is not connected to an
AC outlet.
The battery is worn out.
Mechanical problem.
The serial cable or USB cable is
not connected.
The cable is connected to the
wrong port.
The unit is not providing battery
power.
The serial cable is not the cable
that was provided with the unit.
For more information, contact us at:
Cyber Power Systems, Inc.
www.cyberpower.com
Entire contents copyright © 2019 Cyber Power Systems, Inc. All rights
reserved. Reproduction in whole or in part without permission is prohibited.
PowerPanel® and PowerPanel® Plus are trademarks of Cyber Power
Systems (USA), Inc.
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit breaker
by depressing the button, and then turn the UPS on.
Recharge the unit for at least 4 hours.
Contact CyberPower Systems at
www.cyberpower.com.
Push the toggle button to make the uncritical outlets
turn on.
Recharge the battery by leaving the UPS plugged in.
Contact CyberPower Systems about replacement
batteries at www.cyberpower.com.
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit must be connected to a 220/230/240v outlet.
Contact CyberPower Systems about replacement
batteries at www.cyberpower.com.
Contact CyberPower Systems at
www.cyberpower.com.
Connect the cable to the UPS unit. You must use the
cable that came with the unit.
Try another port on your computer.
Shutdown your computer and turn the UPS off. Wait
10 seconds and turn the UPS back on. This should
reset the unit.
You must use the cable included with the unit for the
Software.
9
Solution