Troubleshooting; Warranty - Hoover Commercial HUSHTONE CH93406 Guide D'utilisation

Troubleshooting

WARNING
TO REDUCE THE RISK OF PERSONAL INJURY: REMOVE BATTERY BEFORE CLEANING OR SERVICING.
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into
water, take it to a service center prior to continuing use.
What does it mean when Charging a hot
Battery Pack:
Charger light is...
FLASHING
Battery When using a vacuum continuously,
GREEN Charging the battery may become hot. A hot
battery may be placed directly on the
SOLID Fully Charged
charger but charging will not begin
GREEN
until the battery temperature cools
YELLOW Leave Battery on
to within an acceptable temperature
Charger. It's too
range. When a hot battery is placed
hot or cold to charge.
on the charger, the Yellow LED will
remain lit until the battery is cool
FLASHING Call us at
enough to begin charging.
RED 1-800-944-9200
Problem Possible Cause
Vacuum won't run 1. Your battery may not be
inserted properly.
2. Your battery may not be
charged.
3. Your battery may be too hot.
4. There may be internal
component damage.
Bag Check Indicator 1. Filter Bag full and/
has turned red OR or clogged.
vacuum won't pick
up OR low suction
Dust escaping from 1. Filter Bag full.
vacuum
2. Filter Bag not installed
correctly.
3. Hose not installed correctly.
Wand is difficult 1. Incorrect Floor Tool.
to push or won't
move forward
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Charging a cold
Battery Pack:
A cold battery may be placed directly
on the charger but charging will not
begin until the battery temperature
warms to within an acceptable
temperature range. When a cold
battery is placed on the charger, the
Yellow LED will remain lit until the
battery is warm enough to begin
charging.
Possible Solution
1. Make sure the battery is fully seated in
battery cavity.
2. Check the Charge Level Indicator and
charge the battery if it's low.
3. Remove battery and let cool for 30 minutes,
replace battery and retry or replace with
second charged battery.
4. Call for service: 1-800-944-9200.
1. Empty Filter Bag - Pg. 15.
1. Empty Filter Bag - Pg. 15.
2. Review Filter Bag removal &
replacement - Pg. 15.
3. Review Hose installation - Pg. 10.
1. Check that the Carpet Tool is being used for
carpet and Hard Floor Tool is being used for
hard floors.
2. Adjust angle of floor tool by tilting up,
making easier to push.
2 YEAR LIMITED WARRANTY
WHAT THIS WARRANTY COVERS
When used and maintained in normal Commercial use and in accordance with the User's Manual, your
Hoover Commercial product is warranted against original defects in material and workmanship for a full
®
two years from date of purchase (the "Warranty Period"). During the Warranty Period, as described in this
Warranty, Hoover Commercial will provide labor and parts, at no cost to you, to correct any such defect in
®
products purchased in the United States, U.S. Military Exchanges and Canada.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, take or send the product to a Hoover
Service Dealer along with proof of purchase. For an automated referral to authorized service outlets, phone:
1-800-944-9200 OR visit Hoover ® Commercial online at www.hoovercommercial.com (U.S. Customers) or
www.hoover.ca (Canadian Customers). For additional assistance or information concerning this Warranty
or the availability of warranty service outlets, phone 1-800-944-9200, Mon-Fri 8am-7pm EST. In Canada,
call 1-800-263-6376, Mon-Fri 8am-7pm EST.
WHAT THIS WARRANTY DOES NOT COVER
Certain parts for your Hoover Commercial product require replacement in the ordinary course of use due
®
to normal wear. These items include belts, agitator roll sleeves, agitator bearings, brushes, bags, filters
and bulbs. These parts are not covered by this Warranty. This Warranty also does not cover: improper
maintenance of the product, damage due to misuse, acts of God, nature, vandalism or other acts beyond the
control of Hoover Commercial, owner's acts or omissions, use outside the country in which the product
®
was initially purchased, resale of the product by the original owner, defects or damages caused by repair
or alteration by anyone other than an Authorized Hoover
Commercial reserves the right to inspect any alleged defective product and make final decisions on any
warranty claim. This warranty does not cover pick up, delivery, transportation or house calls. However, if
you mail your product to a Hoover ® Commercial Authorized Warranty Service Dealer for warranty service,
cost of shipping will be paid one way.
OTHER IMPORTANT TERMS
This Warranty is not transferable and may not be assigned. This Warranty shall be governed and construed
under the laws of the state of Ohio. The Warranty Period will not be extended by any replacement or
repair performed under this Warranty. THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY
PROVIDED BY HOOVER COMMERCIAL. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
®
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE DISCLAIMED. IN
NO EVENT WILL HOOVER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
®
DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER,
WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING
FROM ANY CAUSE WHATSOEVER. Some states do not allow the exclusion of consequential damages, so
the above exclusion may not apply to you. This warranty gives you specific rights; you may also have others
that vary from state to state.
® Commercial Authorized Warranty
Commercial Warranty Service Dealer. Hoover
® ®
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