Troubleshooting - Hoover WH21000 Guide D'utilisation

Troubleshooting

This Steam Cleaner contains no user
serviceable parts. Do not try to repair it
yourself.
If steam cleaner is not working as it should,
has been dropped, damaged, left outdoors,
or dropped into water, call Customer Service
at 1-800-944-9200 for further instruction
prior to continuing use.
USE TROUBLESHOOTING GUIDE AS A FIRST
STEP TO RESOLVE ANY PROBLEMS YOU MAY
BE EXPERIENCING.
WARNING:
To reduce the risk of
personal injury - Unplug Steam Cleaner
before servicing and allow to cool
PROBLEM POSSIBLE CAUSE
Steam Cleaner 1. No voltage in wall plug.
won't run
2. Blown fuse or tripped breaker.
3. Steam cleaner may not be plugged into the
electrical outlet correctly.
4. The electrical outlet may not be working properly,
check the fuse or breaker, or consult an electrician.
5. The power cord may be damaged.
6. Does not turn on.
Steam Cleaner not 1. Main Water Tank may be empty.
producing steam
2. The Main Water Tank may not be attached correctly. 2. Please refer to the "Filling Tanks" section, and ensure tank
3. Water Filter may be clogged and needs to be
replaced.
4. Thermal protector may turn off pump if trying to
operate steam cleaner before steam indicator is
illuminated.
5. Steam path may be blocked.
6. Hard water filter not installed.
Microfiber pad 1. The cleaning pad may already be saturated with
doesn't pick up dirt dirt and needs washing.
POSSIBLE SOLUTION
1. Check fuse or breaker in home.
2. Replace fuse or reset breaker in home.
3. Ensure the plug is pushed in securely.
4. Check fuse or breaker in home. Replace fuse/reset breaker
in home.
5. If cord is damaged, contact Customer Service at
1.800.944.9200.
6. Check the On/Off switch to make sure it is in the On position.
1. Please refer to the "Filling Tanks" section.
is fully seated. Main Water Tank must have water in the
tank to pull water from the Supplemental Water Tank.
3. Check Water Filter and clean or replace.
4. Unplug steam cleaner and allow to cool down.
5. Please refer to the "Clearing Blockages" section.
6. Ensure hard water filter is properly snapped back in place
when replacing or performing maintenance. Refer to
"Replacing the Hard Water Filter" section.
1. Wash or replace with clean pad. Please refer to the
"Removing Cleaning Pads" section.
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