TROUBLESHOOTING
PAGE HEADER.....
PROBLEM
No crema
Machine is making
pulsing/pumping sound
while extracting coffee or
steaming milk
Coffee runs out around
the edge of the portafilter
28
BES810BSS_USC_IB_C14.indd 28
POSSIBLE CAUSES
•
Milk not heated enough
(if making a milk coffee)
•
Coffee is not tamped
firmly enough
•
Coffee grind is too
coarse
•
Ground coffee is not
fresh
•
Filter holes are blocked
•
The machine is
carrying out the normal
operation of the 15 bar
Italian pump
•
Portafilter is not
inserted into the group
head properly
•
There are coffee
grounds around the
filter basket rim
•
Too much ground coffee
in the filter basket
•
Ground coffee has been
tamped too firmly
WHAT TO DO
When the base of the jug
becomes too hot to touch
this is when the milk
is heated at the correct
temperature. Refer to
'Texturing Milk', page 20.
Refer to 'Coffee Dose and,
Tamping', page 18.
Ensure you use a suitable
espresso grind. Refer to
'The Grind', page 18.
Change to freshly roasted
beans. Refer to 'Bean
Freshness', page 21.
Use the pin tool accessory
to clear the holes. Refer
to 'Cleaning The Steam
Wand' on page 25.
No action required as this
is the normal operation of
the machine.
Insert portafilter into the
group head and align with
'LOCK' on the group head
collar, until resistance is
felt. Refer to 'Inserting The
Portafilter', page 20.
Clean any excess ground
coffee from the rim of the
filter basket to ensure a
proper fit into the group
head.
Refer to 'Coffee Dose &
Tamping', page 18.
Refer to 'Coffee Dose &
Tamping', page 18.
3/07/2014 10:03 am