Freestyle LibreLink Manuel D'utilisation page 37

ART41361-001_rev-A 2:18 pm 30 aug 2019
Troubleshooting
This section lists problems that you may experience, the possible cause(s), and
recommended actions. If there is an error, a message will appear on the screen
with directions to resolve the error.
IMPORTANT: If you are having issues with the App, please keep in mind that
uninstalling the App and/or clearing data will cause you to lose all historical data
and end the Sensor currently in use. Please call Customer Service if you have any
questions.
Problems at the Sensor Application Site
Problem: The Sensor is not sticking to your skin.
What it may mean: The site is not free of dirt, oil, hair, or sweat.
What to do: 1. Remove the Sensor. 2. Consider shaving and/or cleaning the site
with soap and water. 3. Follow the instructions in Applying Your Sensor and
Starting Your Sensor.
Problem: Skin irritation at the Sensor application site.
What it may mean: Seams or other constrictive clothing or accessories causing
friction at the site OR you may be sensitive to the adhesive material.
What to do: Ensure that nothing rubs on the site. If the irritation is where the
adhesive touches skin, contact your health care professional to identify the best
solution.
Problems Starting Your Sensor or Receiving Sensor Readings
Display: Sensor Starting Up
What it may mean: Sensor is not ready to read glucose.
What to do: Wait until the 60 minute Sensor start-up period has completed.
Display: Sensor Ended
What it may mean: The Sensor life has ended.