Main Standards Applied And To Be Applied; Legal Warranty; Warranty Terms - termovana Anna Manuel D'utilisation

1.7 MAIN STANDARDS APPLIED AND
TO BE APPLIED
A) Directive 2014/35/EU: "Electrical equipment
designed for use within certain voltage limits'.
B) Directive 2014/30/EU: "The approximation
of the laws of the Member States relating to
electromagnetic compatibility".
C) Directive 89/391/EEC: "Implementation of
measures to encourage improvements in the
safety and health of workers at work".
D) Regulation EU 305/2011: "Establishes
harmonised conditions for the marketing of
construction products and repeals Directive
89/106/EEC".
E) Directive 1999/34/EC: "Concerning the
rapprochement of the laws, regulations and
administrative provisions of the member states
with regard to liability for damage caused by
defective products".
F) Standard EN 14785/2006: Concerning
"Domestic heating appliances supplied with
wood pellets - Requirements and test methods".

1.8 LEGAL WARRANTY

The user, in order to be able to take advantage of
the legal warranty, referred to in Directive 1999/44/
EC, must strictly observe the provisions contained
in this manual and in particular must:
• always operate within the stove's limits of use;
• always carry out constant and diligent maintenance;
• authorise use of the stove by persons of proven
capacity, aptitude and who are adequately trained
for the purpose.;
• use original spare parts specific to the stove model.
1.8.1 THE FOLLOWING CIRCUMSTANCES ARE
EXCLUDED FROM THE WARRANTY:
• Improper overheating of the appliance, or use
of fuels not compliant with the type and quantity
indicated in the supplied instructions;
• Any parts found to be defective due to negligence or
careless use, incorrect maintenance or installation
that does not comply with the manufacturer's
instructions (always refer to the installation and use
manual supplied with the appliance);
• Further damage caused by makeshift user
interventions in an attempt to solve the initial failure;
• Aggravation of damages caused by continued use
of the appliance by the user once the defect has
already been manifested;
• Damage caused by transport and/or handling;
• Inefficiency of chimneys, flues, or parts of the
system on which the appliance depends.
• Damage caused due to tampering with the device,
atmospheric agents, natural disasters, acts of
vandalism, electrical discharges, defects in the
electrical and/or water system.
• Failure to arrange for the annual cleaning of the
stove by an authorised technician or qualified
personnel, shall invalidate the warranty.
• Parts subject to normal wear such as gaskets, glass,
cast iron cladding and grilles, painted, chrome-
plated or gilded details, handles and electrical
cables, lamps, luminous indicators, knobs, all parts
that can be removed from the fire box;
• Colour variations of painted and or ceramic/coil
parts, as well as flaws in the ceramic insofar as
these are natural characteristics of the material and
use of the product;
• Masonry works;
• Parts of the system (if included) not supplied by the
manufacturer.

1.8.2 WARRANTY TERMS:

The company guarantees the product, except
for elements subject to normal wear reported
below, for a period of 2 (two) years from the date
of purchase, which must be proven by:
• valid documentation (invoice and/or tax receipt)
showing the name of the vendor and date on which
the sale was made;
• the forwarding of the completed warranty certificate
within 8 days of the purchase;
• The term warranty implies the free replacement or
repair of parts recognised as defective at the origin
due to manufacturing defects;
• In order to claim under warranty, in the event of a
defect the buyer must keep the warranty certificate
and submit it together with the document issued at
the time of purchase, to the Technical Assistance
Centre;
Moreover, it is necessary to provide:
• a tax receipt with the date of purchase;
• a certificate of conformity of the installation issued
by the installer;
Failure to comply with the requirements
contained in this manual will imply the immediate
cancellation of the warranty.
1.8.3 This warranty does not cover any
malfunctions and/or damage to the appliance
due to the following causes:
• Any technical interventions on the product to eliminate
the aforementioned defects and resulting damage;
these must be agreed upon with the Technical
Assistance Centre, which reserves the right to accept
or reject the relative claim, which in any case will
not be carried out under warranty, but rather in the
form of technical assistance provided in accordance
with any conditions, specifically agreed upon, and in
accordance with the rates in force for the works to be
carried out;
02/2021 - EN
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