10 Troubleshooting your STATIM
Problem
Unit displays:
Cycle interrupted — NOT STERILE,
Cycle aborted — NOT STERILE or
CYCLE FAULT messages.
Excessive steam issuing from the front of
the machine.
Machine will not start and touchscreen
shows:
The printer does not work.
Solution
Wait a few minutes and attempt another cycle before proceeding to the
next solution. Remove the cassette.
Be careful. The metal parts will be hot and the cassette will contain hot
steam.
Inspect the cassette to ensure that the holes in the back of the seal are
perfectly aligned, and that the flexible lip of the seal is completely free.
Check the exhaust tube for kinks or obstructions. If kinked, straighten
the tube. If the tube cannot be straightened, remove it from the push-in
fitting attached to the STATIM. Depress the collar on the fitting and, with
the other hand pull firmly on the tube. Once the tube is free of the fitting,
cut the damaged section of tubing away using a sharp instrument. Be
sure that you leave enough tube to reach the unit when you re-attach the
tube to the exhaust fitting. If the tube is too short to remove a section,
contact your SciCan dealer for a replacement.
Check that the STATIM has not inadvertently been exposed to any electrical
interference. Refer to Section 3.1 Positioning and Powering your Unit.
Try running another cycle. If the problem persists, record the cycle fault
message number and contact your dealer.
Remove and reinsert the cassette. Attempt another cycle. Remove
and check the cassette seal for misalignment or damage. Replace the
seal if required.
Be careful as the metal parts will be hot and the cassette will contain
hot steam.
If the leak persists, turn the unit OFF, remove and unload the cassette
and contact your SciCan dealer.
Press on the icon to confirm whether it is a water level problem or a
water quality problem.
If it is a water quality problem, you have likely used water which is not
steam-process distilled or is improperly distilled.
Empty the reservoir and refill with steam-process distilled water
containing less than 5 ppm total dissolved solids (having conductivity
of less than 10 µS / cm). If you have the water conductivity meter,
check the quality of the water before refilling the reservoir.
To empty the reservoir, see Section 3.6 Shipping the Unit.
If the level of the water in the reservoir is low, refill the reservoir. Refer
to the steps described in Section 3.4 Filling the Water Reservoir.
Make sure that the printer cable is connected securely with the
connector on the back of the STATIM. Make sure that the printer is
powered ON. Power unit OFF for 10 seconds and then power ON
again.
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